MedManagement Quarterly

OFFICE TIPS

Talking to Patients Regarding Financial Responsibilities

1. When a new patient makes an appointment.

• “ Payment is due at the time of service, unless you bring your current insurance card, in which case, only the co-payment and deductible amount will be due”

    2.  When a patient with a previous balance makes an

         appointment.

• “Both your payment (or co-payment) for this visit and your prior balance of $ (quote outstanding account balance) will be due at the time of service.

    3.  When a patient says, “Bill Me”.

• If we bill you for today’s payment of $ (quote co-payment amount), an additional fee of $10.00 will be charged to your account for a billing service.

 4.    When a patient claims to be short of funds.

• “We accept credit cards, debit cards or post dated checks."